Notes

Outline

Getting What You Want: Building the Right Strategic Partnerships Philip DiSalvio, Ed.D., Director, SetonWorldWide Seton Hall University www.SetonWorldWide.net disalvph@shu.edu

Seton Hall University Business Strategy … the importance of using information technology in teaching and learning Seton Hall’s  transforming  vision  The information technology strategic plan Upgrading of the technology infrastructure  The “virtual university” task force

The Seton Hall University  “Virtual University” Task Force  The conclusions Internet as a transforming set of technologies  Response to the Internet opportunity essential  Changing competitive landscape  Online must surpass quality of on-campus   Speed to market and customer service   The need for a flexible campus bureaucracy  “Internet start-up company”  infrastructure

The SetonWorldWide Infrastructure Selected full-degree graduate programs with high market potential Financial incentives and administrative staff support Organizational governance outside of traditional academic bureaucracy Technology capability not dependent on internal limitations Emphasis on quality, customer service and market competitiveness Recognition of brand-name importance

Facing the issue of outsourcing Responding quickly to the transforming nature of the Internet … high quality, full degree  programs marked by a customer service orientation LED TO A SHIFT IN ATTITUDE “We can do it ourselves” changed to “What’s the best way to do It”

"Assessing the existing institutional delivery..." Assessing the existing institutional delivery system Technical - is the network robust enough to handle increased demand for e-learning? - is there a hosting strategy? - is there a technical architecture? - is there technical support? - is there instructional design support? - is there faculty and student technical support? Support Services - is there an online admission capability? - is there a help desk? - is there registration and enrollment support? - is there administrative support? - is there faculty development support? - is there student support? eLearning Organizational Alignment

Evaluating and Managing Strategic Outsourcing Partnerships Outsourcing  can be a viable alternative when there is a  desire to roll out new initiatives  quickly without having to  hire more talent or invest in revamping or  building infrastructure Outsourcing allows the organization to concentrate on core competencies The most common reasons for outsourcing: - - redirection of organization’s  focus - - release of organization’s  resources - - reduction in operating costs - -  lack of internal resources

Evaluating & Managing Outsourcing Partnerships Handle with care--outsourcing can do damage to your brand Five factors to consider the management structure in your partner’s organization the strategy of your partner economics of the partnership technology of the partner quality of the partner Surviving a partnership should be viewed from the long-term perspective there must be a clear understanding of mutual  expectations The resultant whole should  be significantly greater than the sum of its parts