Where will we be in 2008? What is our vision of using information technology tools to enhance student services?

How might the world be different ten years from now?

(list of group participants)

Group 1

  1. More global than it is now

  2. More reliance on information technology

  3. Changes in the political party structure

  4. The whole dynamics of the work force will be different (e.g., short temporary contracts, temps, consultants, telecommunication)

  5. Individuals will have to have knowledge in data systems

  6. Health care will change

  7. Older, aging workforce, retire at age 70

  8. Fewer positions for newer, younger workers

  9. Positions will be constantly changing, revolving door

  10. Industries will run the "colleges" and "universities", How will college/universities deal with credit issues?

  11. More global linkages, relationships

  12. Longer hours for full-time employees

  13. "Distant" employment: working from home, cars, etc.

  14. Will campuses continue to exist, as we know them? What is the future of the library (cyber-library)?

  15. Decline in social skills (i.e., inability to communicate/anti-social behavior/road rage)

  16. Demise of tenure

Group 2

  1. Greater computer literacy

  2. Greater technology options

  3. Boomer retirement

  4. Further concentration of wealth

  5. Later or no retirement

  6. More diversity of population

  7. Changing cultural values, blending of cultures

Group 3

  1. More consumers use technology

  2. Gap between educated and those seeking education widens

  3. Population shift

  4. Global environmental concerns increase

  5. Driven by customer requirements

  6. Virtual education: requires a single point of contact for distance learning, sufficient infrastructure to ensure success, instructional design support, policies to address service needs

Group 4

  1. Cloning, sex determination

  2. Isolation learning and less formal schooling

  3. Multiple means of learning: blurring of time, place, turf etc., meaning of grades and credentials

  4. Greater disparity in affluence and in learning

  5. Ethical problems related to technology and invasion of privacy, health care

  6. Disappearance of money

  7. Politics by media

Group 5

  1. No boundaries

  2. Significant growth in consumer use of technology

  3. Larger portion of society supported by technological advances

  4. Increase in gap between educated or skilled employees and those that are not

  5. Maturation of baby boomers: will they choose/continue societal participation?, leads to a shift in population demographics

  6. Global environmental concerns will become more pressing

  7. Global shift in power structure: may shift or consolidate

  8. Change in interpersonal relationships: Virtual systems communications become more sophisticated

  9. Return to traditional teaching in some areas

  10. Major shift in work and learning entities: virtual events

  11. Institutions to be driven by needs of the customer and not the needs of the institution, will work to meet the needs of communities

  12. Tenure will be non-existent

  13. Change in delivery system: individualized response to student (anywhere, anytime, etc.), traditional classroom experiences will still be an alternative, an increase in on-line services, fewer buildings constructed, multi-use facilities

  14. Student information more accessible to students

  15. More time available for staff to address individual student concerns, better able to address student isolation issue

Group 6

  1. Off-site learning

  2. International, regional distance (convenience) learners

  3. Less full-time faculty

  4. More students, increased competition

  5. Increased dual enrollment & guest students

  6. Less district students, boundaries disappear

  7. Semester module of learning eliminated

  8. More flex-time services from home

  9. Out-sourcing financial aid, employment service

  10. Competency guarantees, skills certifications

  11. MVU: home shopping for classes/colleges

  12. Electronic catalogs/schedules

  13. Definition of students changes: no longer traditional, credit instruction

  14. Facilitators of learning

  15. Virtual tours/orientation/advising/career development

Group 7

  1. Most of us will be retired

  2. Classroom will still be a classroom

  3. Virtual degree will be more commonplace and widely available

  4. Degrees will be "designed" around student demands, may not exist

  5. Competency based performance will be mandated

  6. Every county in Michigan will be covered under "community college" act

  7. Will pricing structure in existence today, still survive

  8. Open entry, open exit classes,

  9. Schedule will be different

  10. On-line text books

  11. Video insert into text

  12. International students will enroll

  13. Geographic boundaries will mean less to students due to Internet: can enroll and move through education

  14. Socialization is issue

  15. Discipline and personal responsibility are required: does the K-12 system instill this, are today’s students capable of acting independently

  16. Mission may change and role may be different

  17. Gap between the haves and the have-nots in education: student services will be asked to bridge the gap

  18. Computer access will increase: unfortunately we can’t tell you if there will be a total revolution

  19. More part-time personnel, outsourcing of some services will be required

  20. One-stop shop requires more cross training

  21. Student services will be asked to work with the "technology welfare" groups, individuals who are not computer literate

  22. Faculty must become technologically competent

  23. Where will the faculty come from: retirement will take many out of community college classrooms

  24. Adjunct faculty and part-timers will replace full-timers

  25. Have new faculty taught using technology?

How are our stakeholders likely to change?

Group 2

  1. Fewer full-time instructors, at least full-time for one institution; become independent contractors

  2. May be a counselor for more than one college, counseling on-line

  3. Students learn to take more responsibility for learning

What will their expectations of student services be?

Group 2

  1. More of our services outsourced

  2. Need to know lots of software tools

  3. Seamless transition throughout education, articulation is K-90

  4. Services will be expected on a 24-hour, seven days a week basis

  5. Open entry, open exit is the norm

  6. Simplification of financial aid: set it up initially and it continues through degree

Group 3

  1. Services will be expected on a 24-hour, seven days a week basis

  2. Must offer different styles of services for different students per customer demand

Group 4

  1. Everything will be on line 24 hours per day, never closed

  2. Help desk in person and online

  3. Niches

How will student services use information technology in that world?

Group 2

  1. Work at home

  2. Greater use of Internet

  3. Tele commuting

  4. Mobile student services

  5. More self service on part of students

  6. Scanning of IDs or documents to gather information

  7. Virtual labs, campus tours

  8. Options for orientation, advising, and other student services: do it in person, via video, or the Internet, etc.

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